Privacy Policy
Protecting Your Personal Information
At Tech.PerCharming.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or use our services.
By using our website and services, you consent to the practices described in this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and contact information (email address, mailing address)
- Demographic information (age, education background)
- Payment information (processed securely through third-party providers)
- Educational history and professional background
- Course preferences and learning objectives
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website or source
- Cookies and similar tracking technologies
- Usage patterns and preferences
Educational Records
For enrolled students, we maintain educational records including:
- Course enrollment and attendance records
- Assignment submissions and grades
- Progress tracking and completion status
- Certification and achievement records
- Feedback and evaluation forms
How We Use Your Information
Educational Services
- Process course enrollments and manage student accounts
- Deliver educational content and track learning progress
- Provide technical support and customer service
- Issue certificates and maintain academic records
- Communicate course updates and important announcements
Business Operations
- Process payments and maintain financial records
- Improve our website, courses, and services
- Analyze usage patterns and optimize user experience
- Conduct research and development activities
- Comply with legal and regulatory requirements
Marketing and Communications
- Send promotional emails about new courses and services (with consent)
- Provide personalized course recommendations
- Share industry news and educational content
- Conduct surveys and gather feedback
- Create anonymized analytics and reports
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and user authentication
- Employee training on data protection practices
- Secure data backup and recovery procedures
- Network security monitoring and intrusion detection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Student Records: Maintained for 7 years after course completion
- Financial Records: Retained for 7 years for tax and legal purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Website Analytics: Anonymized data retained for 2 years
- Support Communications: Retained for 3 years
Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Portability
You can request access to your personal information and receive a copy of your data in a structured, machine-readable format.
Correction and Updates
You can request correction of inaccurate or incomplete personal information.
Deletion
You can request deletion of your personal information, subject to certain legal and legitimate business requirements.
Marketing Opt-out
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Data Processing Restrictions
You can request restrictions on how we process your personal information in certain circumstances.
Third-Party Websites and Services
Our website may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
We may use third-party services such as Google Analytics, payment processors, and email marketing platforms. These services have their own privacy policies and data handling practices.
Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
For students between 13 and 18 years of age, we may require parental consent before collecting certain personal information.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website and notify you of significant changes via email or website notice.
Your continued use of our services after any changes to this Privacy Policy constitutes acceptance of those changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: elise@percharming.com
Address: FLAT 1512，15/F，LUCKY CENTRENO.165-171 WAN CHAI ROAD，WANCHAI HK
Subject Line: Privacy Policy Inquiry
Response Time: 10 business days
We are committed to addressing your privacy concerns promptly and transparently.