Course Delivery Policy

At Tech.PerCharming.com, we provide instant digital access to your purchased courses and learning materials. This Course Delivery Policy explains how and when you will receive access to your courses after purchase.

Course Access Delivery Process

Step 1: Purchase Confirmation

Once your payment is successfully processed, you will receive an immediate purchase confirmation email to the email address provided during checkout.

Step 2: Automatic Course Access

Within 30 minutes of successful payment, your course access link and login credentials will be automatically sent to your registered email address.

Step 3: Account Activation

Use the provided login credentials to access our learning platform where all your course materials, videos, assignments, and resources are available 24/7.

Delivery Timeframes

Standard Delivery (Most Cases)

Within 30 minutes: Course access links are automatically generated and sent to your email address immediately after payment confirmation.

Peak Period Delivery

Up to 2 hours: During high-traffic periods or system maintenance windows, delivery may take up to 2 hours.

Weekend and Holiday Delivery

Automatic 24/7: Our automated system works around the clock, so you’ll receive access even on weekends and holidays.

Manual Processing

Within 24 hours: In rare cases requiring manual review (such as payment verification issues), access will be granted within one business day.

What You Will Receive

Welcome Email Package

Course access link to our learning platform
Unique username and temporary password
Course schedule and important dates
Pre-course preparation materials
Technical requirements checklist
Contact information for support

Learning Platform Access

Complete course curriculum and modules
Video lectures and presentations
Downloadable resources and materials
Assignment submissions portal
Discussion forums and community access
Progress tracking and certificates

Didn’t Receive Your Course Access?

Check Your Email

Spam/Junk Folder: Our emails may sometimes be filtered into spam folders
Promotions Tab: Gmail users should check their Promotions tab
Email Address: Verify you used the correct email during purchase
Email Filters: Check if you have filters blocking automated emails

Wait Period

If less than 30 minutes have passed since payment, please wait a few more minutes as our system may still be processing your order.

Payment Verification

Ensure your payment was successfully processed by checking your bank or credit card statement for the charge.

Contact Customer Support

If you haven’t received your course access within 30 minutes and have checked the troubleshooting steps above, please contact our customer support team immediately:

Immediate Assistance

Email: elise@percharming.com

Subject Line: Course Access Issue – [Your Order Number]

Response Time: Within 2-4 hours during business hours

Information to Include

Your full name as used during purchase
Email address used for registration
Course name purchased
Order/transaction number
Payment method used
Date and time of purchase

Course Access Duration

Live Course Sessions

Access to live course materials and sessions is available from the course start date through completion, plus an additional 6 months for review purposes.

Self-Paced Courses

Self-paced course materials remain accessible for 12 months from the date of purchase, allowing you to learn at your own speed.

Lifetime Access Courses

Certain premium courses include lifetime access to materials, which will be clearly indicated at the time of purchase.

Course Updates

You’ll automatically receive updates to course content and materials during your access period at no additional cost.

Technical Requirements for Access

Internet Connection

A stable internet connection is required to access course materials, stream videos, and participate in online components.

Supported Browsers

Google Chrome (recommended)
Mozilla Firefox
Safari (Mac users)
Microsoft Edge

Device Compatibility

Our learning platform is accessible on desktop computers, laptops, tablets, and smartphones for maximum flexibility.

Software Requirements

Some courses may require specific software installations. These requirements will be clearly communicated in your welcome email and course materials.

Our Delivery Guarantee

We guarantee that you will receive access to your purchased course materials within the specified timeframes. If technical issues prevent timely delivery:

We will provide immediate manual access upon request
You may receive additional resources or bonuses as compensation for delays
Extended access periods may be provided to make up for any lost time
Full refunds are available if access cannot be provided within 24 hours

Policy Updates

This Course Delivery Policy may be updated from time to time to reflect changes in our delivery systems or procedures. Any changes will be communicated to active students and posted on our website.

How You Access Your Purchased Courses